At Pakiza Foods, we prioritize customer satisfaction and strive to provide the best quality products with reliable service. Please read our Refunds & Cancellation Policy carefully before placing an order.

Order Cancellation Policy

  • Orders can only be canceled within 24 hours of placement or before dispatch.

  • Once your order is shipped, it cannot be canceled.

  • To request cancellation, please contact us immediately via [Your Contact Details] with your Order Number.

Refund Policy

We offer refunds only in the following cases:

  • You received the wrong product.

  • Your product was damaged or defective upon delivery.

  • You received an incomplete order.

Refund Process:

  1. Report the issue within 48 hours of receiving your order.

  2. Provide clear pictures or videos of the issue for verification.

  3. Once approved, your refund will be processed within 7 working days to your original payment method or via bank transfer.

Non-Refundable Situations

  • Change of mind after receiving the order.

  • Delay caused by courier companies after dispatch.

  • Products opened, used, or damaged by the customer.

  • Minor variations in color, size, or packaging.

Return Shipping

  • If a return is required, the customer is responsible for return shipping costs, unless the return is due to our error (wrong or defective product).