At Pakiza Foods, your satisfaction is our priority. We strive to deliver high-quality organic products, but if for any reason you are not fully satisfied, we are here to help.

Eligibility for Return & Exchange

You may request a return or exchange if:

  • You receive a wrong product.

  • The product arrives damaged or defective.

  • Your package is incomplete or missing items.

Note:
Returns and exchanges are not accepted for:

  • Opened or used products.

  • Change of mind after receiving the order.

  • Slight variations in packaging or appearance.

How to Request a Return or Exchange

  1. Contact us within 48 hours of receiving your order.

  2. Provide your Order Number along with pictures or videos as proof of the issue.

  3. Our team will review your request and guide you through the process.

Return & Exchange Conditions

  • Products must be unused, sealed, and in original packaging.

  • Return shipping is the customer’s responsibility unless the error is on our side.

  • Exchanges are subject to product availability.

Process Timeline

Once your return is received and inspected:

  • We will notify you of the approval or rejection.

  • Approved returns or exchanges will be processed within 7 working days.